Guest Comments
Best Western Albany Mall Inn & Suites
"My husband and I recently stayed at your hotel. Not only were we impressed with the decor, cleanliness, and hotel staff (the pre-call to us was a great idea), but the Gospel of John placed in our room. We are fellow Christians and are SO excited to see a successful company like yours be so bold for the Lord. Both of us are currently sutdying the Book of John in our Bible Study Fellowship classes and know this to be a book that has won many souls. Thanks again for your excellence in maintaining the property and your Christian witness."--M/M DJ
Comfort Inn - Newport News
"The hotel has one of the best staffs I have ever had the pleasure of dealing with. They were able to accommodate me and my two dogs, in the middle of a brutal storm, and did so with obvious pleasure. Every single staff member I came in contact with was unfailingly polite, eager to help me in any way possible and were genuinely happy to be of service. From the front desk clerk to the gentleman who kept the lobby and entrance area as dry as possible all night, to the maintenance staff working hard to keep the front desk area dry and safe for customers...every single staff person I encountered was personable and helpful. That is definitely a rare and unexpected thing. Rest assured, I will be recommending the hotel to any and all out of town guests, as well as local friends who might need accommodations for whatever reason."--MD (Happy Comfort Inn guest)
"We just returned from our senior trip and stayed at the Comfort Inn. Our stay was very pleasant. I especially want to thank a lady who was at the front desk, Nikida. When we pulled up in the bus to unload the first night, Nikida had everything ready and we were in the rooms in very little time. She talked to us the three nights we stayed there and was very nice and accommodating each time. I am sure you are glad to have employees who make their guests feel welcome. Thanks, again, for making our senior trip a great success."--MR
“I checked into another local hotel and stayed for one uncomfortable night. I immediately left the next morning, cancelling my five-day reservation. I drove to your hotel, secured a room, and saved the remainder of my vacation. This has been one of the best hotel stays I have ever had. My 12-year-old thought he was in heaven. Thanks!"
Comfort Suites - Brunswick
"This was one of the best stays we have ever had, and that includes the Marriott in London, The Hilton in Hawaii, and the Tropicanna in Las Vegas! It was the staff that made all the difference."--Mr. W.
"This Comfort Suites should be the flagship location, meaning that I will be staying here again. Obviously it is new and the architecture was well done. After a trying day of heavy traffic coming south, it was refreshing to meet your customer greeter, Kristina. Besides being knowledgeable about the facilities, she is knowledgeable about the area, but more importantly, warm and sincere which today is hard to find. This is the sixth Choice hotel I've stayed at and this ranks #1 in appearance and ranks with one of three in outstanding contact with employees."--JC
“I really enjoyed my second stay at this hotel. My family is always pleased with the hotel, especially the breakfast service."--BW
"Enjoyed this so much I signed up for Choice Privileges!"--KN
"Very enjoyable experience. Hotel was spotlessly clean and the room was above expectations. The staff was friendly, courteous, and well-trained. This was one of the best stays away from home I have experienced!"--JM
"Very nice Comfort Suites...one of the nicest we have stayed in. Nice people. Great visit!"
--JM
Country Inn & Suites - Albany
"My sincere thanks to the Country Inn & Suites staff in Albany, Georgia for such a great stay. The hotel was very nice and clean, breakfast fit the bill, but most important, all staff members were friendly and helpful. The General Manager, Chad, made it a point every day to ensure our needs were met and he had a smile/great attitude that just made my day. If I have another business trip to Albany, GA, I will definitely stay at the Country Inn & Suites!"--DD
Courtyard - Buford / Mall of Georgia
"Due to a past bad experience with another Courtyard by Marriott location, I had long been opposed to staying in them. However, that has all changed due to the extraordinary performance of the holiday staff. Obviously, your facility is immaculate, but I have never encountered a more hospitable and accommodating staff, particularly Janet & Mekesha. My travel plans were hectic, as well as my hours, but no matter what time of day/evening, those two assisted in any way possible. I simply wanted to commend you and your staff on winning a new and now loyal Courtyard by Marriott guest. My business brings me to the Atlanta area frequently and you can rest assured that I will only be staying here. Thank you for making my Christmas the most it could be while on the road!--AH
"Great stay! One of the cleanest and nicest Marriott's I have stayed at! Loved the outdoor area and fire pit! Also, the Starbuck's and bar/dining area were great! Great service as well!"--AG
"My two children and I were recently guests at your hotel. This was the most pleasurable and enjoyable stay at a hotel ever. The staff (Mekeisha, Nicole, Rosa, James, and Jessica) were incredibly friendly and generous with their time where my children were concerned. They were friendly, helpful, and took an interest in my children as we were long-term guests. In the future, I will not hesitate to recommend this hotel because of the staff. While it is a nice establishment, your staff made the difference for us. We could not have asked for anyone to treat us better. We are residing in a hotel currently because we have not closed on our new home. This has been an extremely stressful time and, thanks to the above-referenced individuals, it has been a pleasant and enjoyable experience."--RC
"A quick note to say 'hello' from a cold and wet London, England and to say again how much we enjoyed our stay with you. Your warmth and hospitality made our visit very comfortable. We had a fabulous first vacation with our daughter and will always remember our stays in Buford as the place where she was most happy, especially over breakfast in the lobby. We shall look to return to Atlanta at some time in the future and, when we do, will of course look you up."--M/M PH
"I just wanted to thank the staff at the hotel for the fantastic service provided to all our families who stayed there for my son's wedding. It received rave reviews from all. The facility is top notch and the staff was extremely attentive. Your facility added to the overall outstanding experience for my son's important day. Something we will all remember forever!"--CO
Fairfield Inn & Suites - Alpharetta
“I put up a dozen family members at the hotel. They had a terrific experience! We can always depend upon the Marriott name and Hotel Equities' management!”
“A group of us stayed at the hotel. No matter how many questions we asked, towels we requested, recommendations for local restaurants we needed, even a sewing kit—staff responses were immediate and cordial. I can’t remember ever having a more pleasant stay or such wonderful service at any hotel.”
Fairfield Inn & Suites - Buckhead
"It is always a pleasure to know that we are referring our patients and families to such great facilities like your hotel. Your sincere care and concern for our clients means so much, and I am encouraged to continue referring them to you. Thanks again for all you do."--KB (Shepherd Center)
"I wanted to express our heartfelt thanks for the way you all cared for us while at your beautiful hotel. During this most unimaginable time in our lives, people like yourselves make it better. Thanks for the personal touches in words and deeds. We read your beautiful e-mail to our son, Michael, and he appreciated it as well. God bless you and all of your staff and your families as well."--M/M JH
"The gentleman at the front desk was asked to provide my husband with information on a barber shop in the area as well as other information. He also gave my toddler juice even though the complimentary breakfast time was over."
"We thought that the lady that checked us in was extremely nice and very, very helpful."
Fairfield Inn & Suites - Macon
"Thank you for being so accommodating concerning our team. I have really enjoyed seeing a familiar and kind face every year when we come to Macon for the state dual meet wresling tournament. You are such a patient and efficient hotel manager."--CR (State Wrestling Champions)
"My mother and I stayed at your hotel on New Year's Eve while traveling. Imagine my surprise when my Mom opened the drawer between the beds to see the Gospel of John booklet and also a bookmark with 1 Corinthians 2:9 on it. I just want to say THANK YOU for getting the positive word of God out there and for making a stand in today's world. It gave me renewed hope in the world of business. Again, thank you and CARRY ON!"
“For the last 2.5 years, I have selected this as my hotel of choice in Macon, Georgia. Through this time, some of the staff have changed, but I am always impressed by some of the employees. Ms. Jackie, the breakfast hostess, always greats everyone with a smile and a 'good morning'. She goes out of her way to make sure all the guests are taken care of. Even when it is almost time to close the breakfast session, she continues to provide the service just as if she had just opened. In some hotels, the service and replenishing of products stops long before breakfast time is over. Some hotels won't make additional coffee, waffle mix, etc. if it is near closing time. This is not true with Ms. Jackie. The service is wonderful, the area is clean, and everyone is taken care of no matter what the time is. Sherri at the front desk does a great job. She knows everyone by name and always speaks. She goes above and beyond to make the stay a quality experience. One day I saw her working in the housekeeping role in the morning and working the front desk in the afternoon. This is a true measure of doing whatever needs to be done to take care of the customer. Mr. Leroy is friendly and helpful. He helps keep things clean and has even let me know when the popcorn is ready in the afternoon. Rachel with maintenance keeps everything going and always responds immediately to any issues I have. Tonya, the GM, sets a standard and jumps in with anything that needs to be done. She makes me feel valued. Jessica has been here since I first started staying. She is friendly, and makes sure the job is done correctly and professionaly. I am changing territories that I service and will not be at this hotel except on rare occaisions now. I will truly miss the people here."--MT
"I wanted to bring to your attention all of the wonderful staff that are working at this hotel. My son and I and several neighbors were in town for a junior team tennis tournament. The hotel was full of kids who were all taking part in this event. Your staff treated both adults and children with respect and were very tolerant while we were rained out. Additionally, the ladies working at the front desk (Sheree & Nancy are two names I specifically recall) were all friendly (wishing the kids luck as they'd leave to play matches and saying 'welcome back' when we would return). They were courteous and, above all, professional. I was also impressed in the morning as the person who monitored breakfast made sure that items were quickly restocked as they ran low. She was also very friendly to both adults and children. And finally, the maintenance staff had to repair the elevator on Saturday, but made a point of apologizing for the inconvenience and assured us they would take care of it promptly (which they did). You should be very proud."--JH
Fairfield Inn & Suites - Perimeter Center
"I would like to take this opportunity to let you know that I had a wonderful stay at your hotel together with my family. The facilities are in excellent condition and I particularly appreciated the staff, especially those at the front desk, for being very friendly and accommodating. Looking forward to my next visit to Atlanta at the Fairfield Inn & Suites."
"I have stayed at your facility for years, but last week the service transcended even my greatest expectations. One of your colleagues went beyond good service to that of excellence as she helped me prepare for a major presentation when I was simply crunched for time. The presentation went very well, but without the work with which she assisted me, it would not have turned out that way! Her customer service attitude is remarkable and her connectability is noteworthy. I appreciate her greatly and you are lucky to have her as an employee."
"Your hospitality is sincerely appreciated and I must say is consistent with the 'Marriott Way'. It ensures my continued loyalty to Marriott!"
Hampton Inn - Dalton
"The Hampton Inn-Dalton has been a favorite stopping place for our frequent trips between Ohio and Florida. The staff is always friendly and the rooms are clean and comfortable. Our last visit, however, will be memorable for the outstanding effort of your staff in helping us with a difficult situation. Just prior to check-in, one of our cars was involved in a hit and run accident on I-75. We were able to move the car to the hotel, but it was obvious that repair was needed for us to continue our trip. We checked with the front desk to see if anyone could help us locate a local repair facility. We were told that Ken, the maintenance man, probably could suggest a place. Ken not only knew, but after looking at our car, called a dealer to confirm that they could do the repair. Ken suggested that we probably should have an accident report for our insurance company, so he called the Georgia State Patrol who soon had a deputy at the hotel to make a report. Ken then assisted us with moving the car to the dealer and frequently checked with us concerning progress of the repair. Due to more extensive damage than originally thought, repair took longer than expected and required that we change our checkout plans which were handled graciously by your front desk and housekeeping staff. Thanks to the dealer's great effort, we were on our way again with no more than a two-day delay. Your staff expressed concern that the repair cost and extended stay would stress our budget and suggested that for further stays we could use our HHonors points, which we did at the following Hampton Inn. Please express our appreciation to your entire staff. You have a great team which shows caring and service well beyond what is normally expected."--M/M DG
"We thoroughly enjoyed our stay at your hotel. The professional staff at the front desk, housekeepers, maintenance, and breakfast without a doubt are doing a fantastic job and are to be commended. I work for the DoubleTree Hotel in banquets and I can appreciate good service and a good attitude about their job, as well as superb customer service. Thanks for a job well done."--HG
"Hampton Inn-Dalton is one of my favorite stays. Their front desk/reception staff are always friendly and welcoming."--MI
"I wanted to take the time to tell you how much we enjoyed our stay at your hotel. Your entire staff was friendly, the rooms were very clean, and I believe everyone enjoyed the breakfast that was available Saturday morning. The front office staff was professional in every way. I truly don't have all the words to describe how much we enjoyed the cooperation of your staff when I would call to get information regarding the number of reservations and the special assistance in getting the meeting room location at the Trade Center. I had encounters with at least three different people at your front counter and the maintenance man, and they all displayed a positive attitude toward their work. I said to myself, this is a well-trained staff of people who are sensitive to the customer's needs. If we decide to return to the area next year, we will definitely want to stay at the hotel again."
--DRL
Hampton Inn - Hilton Head
"John S. and his team made our visit to Hilton Head even more enjoyable. The hospitality from John, Adam, Angela, and Phyllis was the best we have ever received at a Hilton property. We stayed for two weeks and since we are Diamond, you know we travel often. Thank you."--R&SM
"I wanted to let you know what a wonderful two weeks we had at the Hampton Inn-Hilton Head Island...the days seemed to fly by. The room was perfect (it had absolutely everything we asked for and wanted), and the high quality of the breakfasts were delicious. I have to tell you that your staff does the best job I have seen in the many Hamptons we have stayed at in keeping the breakfast area clean and well-stocked throughout the full breakfast period. In addition, I would like to specifically ask you to thank Angie for all of her help while we were there. It started right from the first day when we checked in and amazingly she remembered us from last year, and continued to the very end when we ended up having trouble with our return flight out of Hilton Head and had to return unexpectedly to the hotel for Sunday night. I had called from the airport to make sure that a room was available and when we got there, everything was ready. We had an absolutely wonderful vacation at Hilton Head -- great weather, fun golf, and delicious dinners and we are already looking forward to coming back next Spring!"--BW
""My family and I were visitors to your Hampton Inn and I wanted to express our wonderful satisfaction. We live in California and had come to Hilton Head to spend time with our son and his family. We spent a fabulous four days there, but what made our visit so exceptional was the courtesy and kindness that we received from the laundry women to the custodial workers. We all remarked on different conversations and interactions we had with several different employees and we realized our vacation was doubly enhanced by the friendliness we found. Please pass our sentiments on to your crew. We thought they all were deserving of compliments."
"Our recent stay at your hotel was so wonderful that I had to let you know. We gathered there for our son's wedding. Our daughter-in-law's family stayed at your hotel also. The service was wonderful. The smiling, friendly faces we encountered from your staff made us really feel welcome. They always spoke to us when we encountered them in the halls. The breakfasts were enjoyed by all. We also enjoyed gathering in the breakfast area with all our family at different times throughout the day and night. Your location was perfect for the church, rehearsal dinner, and other activities. I think everyone made it to the beach at one point! Please thank all your staff for us--the ladies that cleaned our rooms, cooked our breakfast, answered our questions at the front desk, the men who took care of the building, and you, for an extra special stay on Hilton Head!"
"We just had to write and thank you for a wonderful time at your hotel. The hotel was so clean, the staff so pleasant, and the whole experience was truly pleasant. You truly went out of your way to accommodate all of us. Your hotel was a shining star!"
"I wanted to thank everyone for a wonderful vacation. Not only did we have great weather and played lots of golf and enjoyed many wonderful dinners, but everything connected with our hotel stay went perfectly. The room was comfortable and clean (the refrigerator in the room was very nice), the newly-renovated laundry room area was a huge benefit, the continental breakfasts were just what we wanted before going out for the day, and everyone at the hotel was pleasant and accommodating."
Hampton Inn - Okeechobee
"I've stayed at several hotels, but this particular hotel is one of the nicest and cleanest I have ever stayed at. I had several family members stay also because we were in town for a relative's funeral and they all spoke highly of the Hampton Inn. The staff was so courteous and friendly. Absolutely the best! I will definitely come and stay again."--EA
"This was a brand-new facility. Seems like alot of true thought was placed into the comfort aspects. The bed was top-notch and the LCD TV was a nice bonus. Decor is fabulous. Price was very reasonable, too. The hotel staff is second to none. Superb customer service. Fresh linens and comfortable beds are what keep me coming back to Hampton Inn. I was extremely pleased overall. This goes for all Hampton Inns I've stayed at recently."--DW
"Without a doubt, the management and staff of this hotel are excellent. Clean rooms are an understatement...in staying at a 4-Star hotel in Boca the previous week, the difference in quality, price, and attention to detail was beyond comparison. The Okeechobee Hampton is a welcome addition to the the area and I will consider staying at other Hampton Inns in the future based on my experience. Hat's off!"--GF
"Everything was first rate: the staff, the room, the entire property, everything! Great job!"
--TC (Hilton Diamond Member)
Hampton Inn - Stone Mountain
"Thank you for making my stay at the Hampton Inn a home-away-from-home. The entire staff from Sheila at the front desk to Krystal preparing breakfast, those who serviced my room and greeted me upon my nightly return were accommodating and professional in servicing my daily needs. I look forward to staying with you again in the near future."--GD
"This was the first Hampton Inn we've ever stayed at. It was a wonderful experience! Thank you for the cleaning crew who gave us clean towels and a clean bathroom every day and properly made our bed. Thank you for the evening popcorn and cookies! Thank you for the gas fireplace which warmly invited us to feel at home. Thank you for all the friendly, helpful staff. God bless!"--M/M LH
"Your venue hosted a training event conducted by the Georgia Department of Labor's Business Enterprise Program. The location and satff were excellent for this occasion. There were numerous visually challeneged individuals there in training and they were impressed with the friendly atmosphere, accommodations, and support your staff provided. Michelle, Krystal, and Tim were at the top of that list. They went beyond the call of their daily job duties to anticipate the needs of this group and were there with assistance when needed. In this world today, it's a pleasure to know that there are still businesses that care and practice excellent customer service. So many businesses have lost the customer focus or just do not care. This is not the first time your property has hosted one of our events and I felt like it was important to let you know how much we appreciated excellent service. Thanks for your support. Your staff has made us feel so welcomed we are really looking forward to our next event at your site in Stone Mountain."--RM
"We had late check-in (around 1:30 a.m.) due to road construction and incorrect MapQuest directions. Some of our family members had existing reservations, but others needed to make reservations. We explained our circumstances to the General Manager who was patient enough to meet with family members to discuss various options and proceeded to go above and beyond the call of duty so we were able to utilize the family reunion discount rate. That's what I call a great Manager who understands how to offer great customer service!"
"This has been a wonderful week. All of the staff made me welcome and offered assistance. I didn't have to worry about the Kool Aid I like to drink and didn't have. I found them in your staff's smiles: strawberry, cherry, tropical punch, orange and WOW!!!" Great staff. God bless your business."
"Salma wished me a good morning and asked if my room was cleaned okay. As my hands were filled with breakfast items, she assisted me on returning to my room by opening my door. She is making the effort to converse in English--good for her! We travel a lot and being able to converse with Housekeeping helps."
Hampton Inn - Waycross
"This is to give all the employees a compliment on how great they made our stay. You just don't get courtesy like that too often. One of the front desk staff, Kimberly, was one of the nicest people that we ever met anywhere. Kimberly was so understanding to our needs, especially concerning my Mom with her handicap situation. She tried to do everything possible for us to take care of my Mom and I just wanted to say she is a great ASSET to Hampton Inn and is a very gracious representative for them. We will stay there again because of Kimberly and the other staff. We travel pretty regularly and, from now on, we will look for the Hampton. Thanks again for all your help during our stay."--M/M TW
"I wish to thank you and your staff again for the courteous and professional manner my family was treated during our recent stay in Waycross. As you know, the trip was for our mother's funeral. I felt we were almost staying with family because of the respect and dignity your staff offered us. Rena, Kimberly, Hattie, Maureen, and others did their utmost to show their concern and respect. Thanks, again, for the southern hospitality, but most of all, thanks for showing our family that you and your staff CARED!"--RL
Hampton Inn - Woodstock
"On September 21, the floods came to Woodstock while I was buying gas for my rental car. Police coned off the area and my two little carry-on bags were still at the hotel. The courageous manager cheerfully assured me she'd look after my bags when I phoned. The hotel then lost power and phone service. I missed my flight as the main artery through Woodstock as well as sections of the Interstate highway remained closed. September 22, the police allowed me to walk from about a mile away to the dark, soggy hotel that had been sparkling clean and bustling with the excellent breakfast service only the day before. Firefighters escorted me inside. 30 hours after she'd gone on duty, Lolandera Spratling, General Manager, greeted me by name! In a dark office, on a high shelf, my bags were in perfect condition. It appeared that Ms. Spratling had evacuated the remaining guests and staff and remained with the property. I don't know what personal sacrifices this caring, heroic lady made, but there was no plumbing, light, water, or food for her for hours. After I thanked her, as I was leaving, she said, 'Come back and stay with us again!' It's true that disasters show what we're made of, and the GM is solid gold."--BS
"Lolandera runs a top-notch operation. She is personable, helpful, and efficient. Her staff is well-trained, capable, and polite. Her hotel is a great place to stay and I will recommend it. Barbara runs a great breakfast room. She is friendly, helpful, and attentive."--GF
"Barbara, Deanna, and April were so nice, friendly, and professional. I will definitely be coming back to stay at the Hampton Inn again.--P.S.-They made me feel at home!"--ME
"The room was clean and well-stocked. We were greeted and treated with exceptional professionalism and courtesy."--PH
"Barbara is the best Breakfast Coordinator ever! Every morning a ray of sunshine! Maria is very sweet and courteous and has a good sense of humor. She made sure our rooms were top-notch every day."--BB
"Lolandera was extremely accommodating and personable and met our every need. We enjoyed our stay with Hampton and hope to return next year."--RT
Hampton Inn & Suites - Brunswick
"Recently we were overnight guests at your hotel. We were welcomed and checked in by Grace. She was very friendly and courteous to us and made a good first impression of Hampton Inn. We are HiltonHonros members and it was great to stay in the new hotel. We will definately return."--M/M DG
" This was a great facility. Michelle is wonderful. She is very friendly, professional, and customer-service oriented. The overall experience, stay, and location are great."--PT
"Very nice facility. Very nice decor. I've stayed in hotels all over the world and this would rank with the best of them. Great looking hotel!"--AW
Hampton Inn & Suites - Savannah / Gateway
"My husband and I recently stayed in your hotel twice while on vacation to Florida. We stayed the second night because we were so impressed the first night. We always stay in Hampton Inns when we travel and, although we don't travel often (3 or 4 times a year), we want to be comfortable and stay in a clean room and always find Hampton Inns meet our standards. From the minute we walked in, the staff was great, friendly, professional, and helpful. We had the pleasure of talking with other staff memebers during our stay and everyone was friendly and professional. We were so impressed with your facility. I thought Hilton should know how happy we were. I felt like we were in a five-star hotel (we have stayed in a few). Your hotel is definitely on our list of places to stay when heading south. We will recommend you to our friends. Things were just as nice our second time and since you were full, we stayed in a suite and it was very nice. Thank you so much for managing such a first class fine establishment. You obviously are a good General Manager. Please give KUDO's to your staff from us."--M/M MB
"I arrived at your hotel not feeling well. By 10 p.m., I had a raging fever and a cough. It's a scary prospect beling alone in a city where you know no one and you're sick in a hotel room. I called the front desk and asked Candace if there was anyone on staff who could run out and get me some Bufferin. When she got off at 11 p.m., she did it herself. I gave her a tip, but she didn't ask for one; she did it because it needed to be done. I want to commend her for going the extra distance for a client. That kind of action makes a customer very grateful toward a particular hotel chain. I was also very impressed with the hotel's amenities and comforts: soft pillows, a pool and a jacuzzi (which I sat in to allay 7 hours of driving from Philadelphia on my way to Palm Beach), very clean rooms and hallways, a comfortable mattress, and quiet. When I return in March, I will be looking for Hiltons or Hampton Inns for my night of comfort."--FT
Certificate of Appreciation from Operations Group Delta - "For the truly superb service and support afforded to the BCTP during the period 05 to 26June 2009. The hotel's staff extended a genuine welcome to our organization and made our stay in Savannah a truly comfortable and enjoyable one. Always with a friendly smile and a warm greeting, the staff's performance and attention to detail marks the Savannah Hampton Inn & Suites as an award winning 'Home Away from Home'. Your staff's excellent service and sincere hospitality are very much appreciated."--Col. MJM, Commanding Officer
Hilton Garden Inn - Elkhart
"Just wanted to say how nice my stay was. The entire staff in the hotel were exceedingly courteous. We were treated like we were old valued friends. We had a small dinner party at the hotel for my niece and I cannot say enough about how nice and accommodating everyone was, and the food was excellent. Our chef, our bartender, and Susan made us feel welcome and special. You have a very nice staff at this location."--KP
"My organization has held several meetings at your hotel over the last three years. We have always experienced professionalism in the handling of our events, from the planning stages all the way through to accuracy of the final bill. The hotel is always clean, fresh, and comfortable. The sleeping rooms are quiet and you can even print to a remote printer while checking email from their free wireless Internet connection. The meeting rooms are well-appointed and the staff has always provided great service and had the room set up to our specifications. The food and beverages provided in the meeting rooms have consistently been fresh and tasty. The staff is exceptional and are always willing to do what it takes to make their guests and clients satisfied. This hotel and staff take the time to listen and help you plan your event to make sure it is successful. You know your event is a success when your attendees don't complain about anything at the hotel. In all our events, I have not had one complaint about the hotel or the staff. To people who plan meetings, you know that is a rarity. I have and will continue to recommend this hotel to anyone doing business in the Elkhart area. Thank you, again, for all of your efforts."--DP
--JN
"Everything was good -- meeting room, guest rooms, lunch, and service. We intend to use your hotel for future meetings."
--LG
--M/M BL "Our Sunday Gathering was a great success. The food was outstanding and the service was the very best. The Great American Grill is such a nice area for this type of event. Everyone had a wonderful time."--M/M JB
"As a frequent traveler and someone who regularly stays at your hotel, I want to compliment two of your employees. Recently, they were involved with an issue we had with one of our employees. Their professionalism and discretion were outstanding and we were able to successfully help our employee through a difficult time. They went above and beyond customer service and were incredibly helpful and attentive to what needed to be done. Our entire staff will continue to patronize your hotel due to employees like them. Congratulations on having two employees of this caliber on your payroll."--MF
La Quinta Inn & Suites - Warner Robins
"My husband and I had the pleasure of staying at this location on the way to Florida. The staff was outstanding and very professional. In particular, Laura H. went out of her way to make us feel at home. You just don't find that in today's world. Keep up the good work and many future successes to you and your company."--K&MV
"The receptionist named Haley provided excellent customer service by arranging for early check-in. I requested this the day before arrival and she was more than helpful. My wife and I flew a red-eye flight from Seattle, Washington and arrived in Atlanta in the early morning. After driving to Warner Robins, we were able to check in around 11 a.m. for a much-needed rest prior to attending a wedding rehearsal dinner that evening. Her assistance was greatly appreciated."--MB
"I really enjoyed my stay. You made me feel genuinely welcome and appreciated, not with a fake, required, pasted smile. You really do understand that people have a lot of choices, especially right there in Warner Robins and you made it clear that you respected the choice I made. It may sound kind of corny, but many places I stay you register, get a key, and away you go...you made it feel different and that was very cool."--MJ
"This was my first stay at a La Quinta hotel and I was thoroughly impressed with the service I received. Your employees treated me with the utmost respect and courtesy and went the extra mile to provide for me and my family. I specifically want to commend Douglass, Haley, and Laura. I am a dialysis patient and I had a wake-up call for 4 a.m. in order to get to the clinic by 5 a.m. When I came down to the lobby, I was met by Douglass who cheerfully stated he had set breakfast up based on my early wake-up call. This meant so much to me because it was important for me to have something to eat before my treatment. Every morning I looked forward to talking with Douglass and Laura during breakfast prior to my departure for class. Haley was very helpful in changing my room to accommodate my family visit with our pet. All in all, we had a wonderful stay. Should I ever visit the Warner Robins area again or consider future hotel stays, I will surely choose La Quinta."--EG
"Please recognize your housekeeping staff for their creative flair! Our children were overjoyed to see how their toys were displayed on the bed as we returned 'home' during our stay. We appreciate their attention to detail and that gesture helped make our stay enjoyable and fun. Please also recognize the sweet smile and kindness of your breakfast staff. She understood our 'later' hour of eating and welcomed us to our stay. Hilary at the front desk was very helpful in figuring out directions and solutions to where to get a movie. Sweet attitude."
"I don't do this often, but I wanted to let you know of a special employee at your location. Ms. Siamanta is a fabulous asset. She was incredibly friendly and was very attentive, not only to me, but to all of your guests that evening. She made a point of going out of her way to make everyone she came in contact with feel as if they were at home. I am her biggest fan and wish all of my employees were like her. You definitely have a gem on your hands."
"I stayed at your hotel this weekend and I was so impressed with everyone there that I had to make sure I took the time to tell you what a great team you have! I won a one-night stay at your hotel as a front desk associate for the SpringHill Suites at Seaworld. It was coming close to expiring, so my husband and I decided to come and stay for a couple of days just to spend some time at the beach. When we checked in, we were greeted by Richard who treated us so wonderfully we were generally 'wowed'. He had a great personality and made us feel like he had know us for years. When we went up to the room, it was spotless and smelled great! I even asked the housekeeper the next morning what he used in the room to make it smell so nice (and I'm ordering that scent right away to use in our hotel). The next morning breakfast was beautiful! The ladies who took care of breakfast were very nice, took care of us non-stop, and always kept the breakfast looking neat and clean. Wow! The next evening we came back very late and there was Richard, ready to get me hot water to make tea. He talked to us for awhile, and said his goodbyes since he would not be working again until after we checked out. Richard will stand out in our minds as making our stay enjoyable. The next day, Bradley was at the front desk and she was also very pleasant and helpful. Your team did such a great job and made everything seem effortless (even though I know it is not). Thank you to everyone for making just a short little stay such a memorable one. We will definitely be back!"--TB
"What a wonderful staff you have at this hotel. They went out of their way to make my wife and I, our married children and their families, our relatives, and friends feel welcome and comfortable as your guests. We had over 20 rooms booked to accommodate us to celebrate our son's wedding. We had exclusive access to the conference room which we used as a reception/hospitality room for all of our party which permitted everyone to stay together and enjoy the camaraderie of people not seen in months, if not years, from CA, CT, MA, PA, TN, AL, LA, FL and elsewhere. There was never a time when one of us had a need that wasn't solved immediately with courtesy and a smile. The several managers on duty helped with plane reservations, money exchanges, room changes, and even sending a vehicle to pick up the new bride and groom (who smartly stayed on the beach and away from all of us partiers) the morning after the wedding so they could share more time before we all had to depart. Richard, Colleen, and Kyle were involved in all of those transactions -- even cleaning the hospitality room when housekeepers were busy in other areas of the facility. Kenny and Brenda also responded to clean-up duty and furniture arranging when we needed help. I could go on, but by now you've gotten the message. It was a wonderful experience. Every single one of the wedding guests praised us for picking such a neat, clean, inexpensive, and beautiful place to serve as the weekend's center."--HP
"My wife and I have been staying at your hotel since it opened, and the service we experience there is always outstanding and consistent, and it is the only place we even consider staying in Vero. We even stayed there once on a business trip because we like your hotel so much. We wanted to thank you and Richard for your great service. You promised to call me if you had a cancellation, which you did. We appreciate your personal touch and follow-up very much. The same goes for Richard. Over the course of our stays there, he is always pretty much spot-on perfect in delivering great service to us. Richard was also on the lookout for a cancellation for us and called as well to let us know that you had a room for us. Todd and Colleen are also excellent. You run a great hotel and you hire great people and train them well. We appreciate you and your staff's efforts very much."--M/M JG
"Richard, the evening manager, is an excellent host. I have stayed at this facility several times and each time, Richard has been helpful in making my stay enjoyable. On previous stays, he and the front desk staff have assisted me with dinner plans, recreation suggestions, and even listened to stories about my kids whom I missed at the time!! That in itself is dedication! Thanks for the great service!"--MD
"My whole family came from New Orleans for a Bar Mitzvah. We were very satisfied with our stay, impressed with the rooms, and most of all how wonderful the staff were. The front desk staff, in particular, were just marvelous. I left a very expensive mouth piece that prevents me from grinding my teeth in the room when we checked out. My wife and I were driving to Miami for a couple of days and that night I discovered it was missing. The hotel packed and shipped it to my home and it arrived in perfect condition. I am extremely grateful to you and to the efficiency of your staff (including the maid who cleaned the room) in dealing with what was, in fact, far more important (because of the potential cost) than it may have looked. To me, it was typical of the people I had been dealing with all weekend. We appreciated the kindness of the staff, their good humor, and pure competence. To me, there are three keys to a good hotel stay: some space in the room, a good bed, and great people. On that basis, I think you have a very good hotel that's great for the money."--GLB
"On behalf of the members of the Standing Committee and Board of Examing Chaplains of the Anglican Province of America, Diocese of the Eastern U.S., I would like to thank you for the hospitality shown by your staff. The accommodations were outstanding and the conference room for our evening reception was perfect for our needs. I would also like to personally thank you for making our job of hosting the winter conference far less of a burden. We look forward to hosting the conference again in the future and hope to use your facilities again."--Rev. MLW
TownePlace Suites - Alpharetta
"I wanted to write a personal note to you and your staff giving my sincere appreciation for the kindness and hospitality we received. We enjoyed our stay and every member of your staff, from the cleaning crew to the reception crew, were all very friendly and went out of their way to make our stay a pleasure. You can be certain that if we are in Alpharetta again, that we will be coming straight back to your hotel."--IAQ "The hotel manager at the hotel is one of the nicest and most helpful Marriott employees that I hav encountered, which is saying a lot as I am a platinum member. During mine and my team's stay there, she was always pleasant in the mornings, made sure we were taken care of, and made us feel welcome while we were on the road. I'd like to thank her for really making our stay a pleasurable one."--AO
"Recently, I stayed for the first time at your hotel for two nights. I thought the place was great and the people splendid, but I had no idea just how good the personnel are. I discovered at the airport that I had left my power cord for my laptop in the room. You can guess the turmoil that this would put a business traveler in. I had two hours of battery total. I would be out of business until I could find a replacement, and it was the weekend. I called the hotel from the airport and the wonderful night clerk, whose name escapes me, went to my room and found the cord. She left a note for the daytime staff regarding the problem. That very day, I was sent an e-mail saying the cord would be in the mail. I am so impressed. If only all businesses had this can-do service attitude, we would be a terrific society indeed. I cannot compliment you and Marriott enough for entrusting such a valuable property and your good name to the TownePlace Suites' team. Marriott just moved to the front of my 'preferred places to stay' list. I will be talking this up for a long time with friends, business associates, and clients."
"I had to make some very last minute reservations for some friends who were traveling in the U.S. from overseas. I called the hotel directly and spoke to a very pleasant lady. She gave me a rate and I booked the room for my friends. I explained that they would arrive very late (approximately 3 a.m.) with their 5-year-old son and would be very tired after driving unexpectedly from Orlando. I did mention that they had a very trying day and would just want to get in bed and sleep. Well, to my amazement and my friend's as well, when they arrived in the room the sofa bed was pulled out for my friend's son with a handwritten note wishing him sweet dreams with his cushy Teddy bear that she had left for him on the bed. She also had left a note for my friends expressing that she knew they had a trying day (airline problems) so therefore, she had a very nice wicker basket stuffed with all kinds of breakfast items so they wouldn't have to get up in the morning and rush down before breakfast was over. She also left orange juice in the refrigerator for them. My friends and myself were just stunned at the thoughtfulness that this sweet lady had for my friends. We are all in the service industry (airline flight attendants) and were very touched by her gesture. This is service that I wouldn't even expect from a 5-star property. I do hope you will recognize that you have a 'VERY VALUABLE' employee and that you have gained a new customer. I often have people visiting from out-of-town. This will be their 'home away from home' when in the Atlanta area thanks to the kindness of one person. Your hospitality really made an excellent impression on us all. Many thanks. You put a big smile on our faces."
"My stay was exceptional and truly very comfortable. Your housekeeping staff did a great job making sure that my room was just perfect as my profile is a 'very fussy' person."--PG
"I wish to thank you for a very pleasant stay the past two weeks. Your staff is excellent! I would like to praise Jennifer, Ryan, and especially Neva. When I asked Neva about restaurants in the area, she pulled out several coupons which she had clipped out. She even made a trip to her car to get one for me."--MM
"We were in the process of moving and needed a couple of nights away until our new home was ready. TownePlace made a stressful situation more relaxed and easy to handle. The staff was extremely cordial and professional and the amenities were top notch. I really appreciate the location and the etiquette of the staff. As we now live in this area and often have family come in to visit, we will most certainly recommend anyone we can't physically house to stay at your location. I have been proud of being a Marriott member (basically for business), but when I needed the entity for personal reasons, I was more than satisfied. I will also forward this experience to my colleagues, friends, and family."--JR
"I really appreciated everyone who helped me and my family during the time of our stay. I had a medical emergency and everyone was concerned. I really appreciated the prayers and the Prayer Line. My husband is not well and we make numerous trips to his doctor. On the occasions that we have to stay, this is where we'll stay. Thanks, again, for all of your help and your prayers. Your kindness is greatly appreciated and was needed."
"This is by far the absolute best hotel experience I have EVER had. I have never before stayed in such a welcoming environment. The cleanest hotel--no 'hotel' smell. The bed was so comfortable. Staff treated me as though I was the most important client. I would not stay any other place if given a choice. Thank you so much!"
"I really appreciated 'The Journey: Gospel of John' and the 'What on Earth Am I Here For?' booklets we found in each bedroom. Thanks for taking a high stand. Well done! I also really appreciated the welcome and thank you letter that I received via e-mail from the hotel manager."
"I wanted to take this opportunity to compliment your staff. We were visiting from Minnesota, spending time with our parents who have been ill. Woody was so professional and helpful with room reservations and also assisting with technology questions -- always with a smile and evident concern for our situation. He definitely went the extra mile to provide a calm, relaxing environment for our stay. Maceo added his 'can do' attitude when we lost a small cell phone clip in the parking lot. Trisha has the front desk firmly in hand, providing information on the area with professionalism and a ready smile. It's rare to find such sincere customer care in the 2000's and we will definitely stay at Wingate on our next trip to Alpharetta. Kudos to you!"
"Thank you so much for hosting us and our global procurement team. They were very complimentary of your staff's friendliness. You obviously lead by example and it shows!"
--AK
"My stay was fabulous and, I have to say, your staff was outstanding. Your fine hotel and staff should be recognized for the positive experience they create."--DB